Help Center
How can we help?
Search our FAQ or browse the topics below — orders, shipping, returns, and product care.
Returns & Refunds
How do I request a return or exchange?
If your item arrives damaged or incorrect, contact us at support@findlively.com with your order number and a photo, and we’ll arrange a replacement or refund.
Who pays return shipping?
If we confirm that your item arrived damaged or incorrect, we’ll cover the return shipping. For change-of-mind returns, round-trip shipping costs will be deducted from your refund.
When will I get my refund?
Once your return reaches us and is checked, we issue the refund to your original payment method. Your bank or card issuer may take additional time to post it.
My order arrived damaged or incorrect.
We’re sorry — send us a photo along with your order number and we’ll arrange a replacement or refund.
Shipping
How long does shipping take?
We ship by EMS to most destinations. Orders are dispatched on business days after your order is confirmed, and delivery time varies by destination.
How much is shipping?
Shipping is free on orders of $60 or more. For orders under $60, the shipping cost is shown at checkout.
My product arrived frozen in cold weather — is it still okay to use?
Yes. Products can freeze briefly in transit without affecting quality. Let it return to room temperature on its own, then use as normal.
Orders & Payment
Can I cancel my order?
If your order hasn’t shipped yet, you can cancel it from My Page › Order History. If it has already shipped, email support@findlively.com and we’ll help you sort it out.
What payment methods can I use?
We accept credit cards, Apple Pay, and PayPal. You can choose your method at checkout.
Product Care
What’s the shelf life, and how long after opening?
Follow the expiry date on the bottle or carton, and the period-after-opening symbol (e.g. 12M = 12 months). Once opened, we recommend using the product within that window.
How should I store it?
Keep it out of direct sunlight in a cool place, and close the cap firmly after each use.
Can I use it while pregnant or breastfeeding?
Skin is often more reactive during pregnancy and breastfeeding. The full ingredient list is on each product page — and if you have a specific medical concern, check with your doctor before using.
How do I know my product is authentic?
Anything bought from our official store (olivarrier.com) or an authorized retailer is genuine.
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My Page
Track orders, cancel an eligible order, report an order issue, and manage your account details from My Page.
Go to My Page →Partnership
Business & partnership inquiries — distribution, retail, and collaborations.
hello@findlively.com